Reporting & Analysis
- Supporting BI solution to provide accurate sales performance reports / dashboards for self-monitoring by reps and managers Monitoring and assessing relevant commercial key performance indicators and sales forecast models
- Providing high quality of sales analysis reports to sales, marketing and management team e.g. sub-distributor sales report, tender analysis report
- Tracking sales force performance, driving corrective actions for relevant KPIs
Veeva CRM & SFA
- Providing ongoing user support and address system issues
- Capturing enhancement requests from field users and follow-up
- Managing CRM database by data sanity checking and master data maintenance and cleansing
- Understanding system and process by providing clear communication to end users by
- Auditing and resolving data integrity issues so as to allow for correct mapping of transactional data, appropriate segmentation, call planning and tracking movement of customers across the adoption ladder
- Reviewing and analyzing the effectiveness and efficiency of existing systems and supporting the development of strategies for improving or further leveraging these systems
- Collaborating with regional IT for systems and tools development if required
- Primary point of contact for the field sales organization for all user inquiries, requirements and changes related to Veeva CRM and SFA
Sales force effectiveness
Sales Incentive (For both internal & External)
- Providing sales incentive payout analysis to align with Allergan SIPs (Applicable for AGN's employee)
- Providing sales incentive payout monthly / quarterly for our Sub-Distributor (following contract agreement)
